We deliver anywhere in mainland UK for FREE on orders of £100 or more, or below this for a flat rate of £10 including VAT per delivery. All product prices are inclusive of VAT.
We aim for 2 - 5 working days delivery as standard. All orders are subject to stock availability. We currently do not send out orders on weekends.
|DELIVERY RATE||Charge (per address)|
|Standard delivery 2 - 5 working days (under £100)||£10|
Free standard delivery 2 - 5 working days (over £100)
Wine If you’re unhappy with the wine we’ve sold you please tell us! Wine can sometimes be faulty due to cork taint and other reasons. We also want to make sure you are as happy as can be with what we are selling. Feedback is a gift! Please tell us and we will do the best we can to make things good again.
Boxed Consumer Products It’s okay if you change your mind, we offer a 28 day returns policy! Subject to receiving and reviewing the item in saleable condition we are happy to offer a full refund.
Do I have to order a full case of wine and can I mix and match? You can do whatever you like. We want you to be able to freely select what suits you. You can order a single bottle if that’s what you would prefer and pay no more in delivery than if you order 3,4,5,6 bottles or more. Delivery rates are stated above, free next day delivery on a spend of £100.
Do I need an account to place an order? Yes, you do. It is easier if you do for both yours and our tracking purposes. Account signup is quick and easy and we promise not to send you spam emails.
If I buy a gift can I include a personalised message? Absolutely. Just include a note with your message on the ‘special instructions’ box when checking out and we will include a note in the box.
Is your credit card processing secure and safe? It certainly is. We chose our provider very carefully. Stripe is one of the largest and most advanced credit card processors in the world, handling millions of transactions a day. We have been delighted with them so far. If you are still not comfortable you are welcome to pay by bank transfer if you would prefer. Just select this option when checking out.
When will my order be delivered? We do our best to deliver on time, working with our warehouse and delivery partner.
I’ve got a problem ordering and checking out, what should I do? We’ve tried to make ordering as simple and user intuitive as possible, but if you have any problems give us a call on 01394 766437 or email us at email@example.com.
How do I know my order is complete? We send you a quick confirmation email. If you didn't receive an email give us a call on 01394 766437 or email us at firstname.lastname@example.org.